Frequently Asked Questions
Everything you need to know about your custom fashion journey.
How long does it take to process my custom order?
Each piece at Vecino Custom is made-to-order. Please allow 7-10 business days for production before your item is shipped.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by country and are calculated at checkout.
What is your return policy for personalized items?
Because our custom pieces are tailored specifically for you, we do not accept returns unless the item arrives damaged or defective.
How can I track my package?
Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure checkout experience.
How should I care for my Vecino Custom garments?
To preserve the quality of the fabric and custom details, we recommend machine washing inside out on a cold cycle and hanging to dry.